AbleTo, part of the Optum family of businesses is seeking a Behavioral Coach Advisor to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone.
Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.
You’re a compassionate coach who shares in our ambitious mission to transform behavioral health care. You want to make a difference and spend more time with patients than with paperwork. You appreciate a collaborative environment with a support system of therapists and clinical supervisors. You want to help participants focus on actionable skills and build healthy, life-long habits through structured, evidence-based protocols.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Position Highlights & Primary Responsibilities:
- Oversee a team of AbleTo Behavioral Coaches and ensure that those providers are prepared and able to provide AbleTo programs to participants across the country
- Participate in the recruitment and onboarding of new Behavioral Coaches to the AbleTo provider community
- Provide leadership to Behavioral Coaches in the AbleTo community through focused, high-quality training and education initiatives
- Ensure that all Coaches on the team are performing at a high level, are engaged in their work at AbleTo, and are compliant with AbleTo standards and evidence-based protocols
- Conduct supervisory administrative task, including time sheet review, payroll approval, monitor out-of-session hours, employee relations support, regular performance goals check-ins, annual performance reviews, compensation planning
- Initiate, document, and complete ongoing performance management activities, as needed, up to and including termination, as warranted, to ensure the safety and satisfaction of AbleTo participants and health plan clients
- Ensure that all providers on the team are utilizing industry best practices to meet the needs of AbleTo participants, including those with medical and behavioral health complexity and risk factors
- Develop strong relationships with providers, gather feedback about their AbleTo experience, and implement plans to support and improve service delivery
- Lead clinical or cross-departmental projects in support of AbleTo’s strategic objectives
- Maintain the highest standards of confidentiality as described in the organization's HIPAA Privacy & Security policies and comply with annual training requirements
- Participate as a member of the care team including therapist, program advisor, and other potential internal and external team members
- Communicate regularly with AbleTo Care team
- Facilitate and attend regularly scheduled Team Meetings and Town Halls
- Ensure updated availability or scheduling for coaching services in the EnableTo and Coach Tool platforms to meet the minimum standard for posted hours
- Participates in quality improvement activities on an ongoing basis, including providing feedback and determining intervention in response to formal quality reviews
- May provide additional activities upon supervisory request such as testing new platform features, participating in focus groups, outreach, and other activities
- Other duties as assigned
- Quality Management Responsibilities: 30% of the position is spent on oversight of participant safety and participant satisfaction
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Masters in Behavioral health-related field or a Bachelor's degree with a National Board Health and Wellness (NBHWC) or International Coaching Federation(ICF) Certification
- 3+ years of experience coaching or counseling adults within a mental health or wellness and health capacity
- 3+ years of supervisory and/or management experience
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
