Assistant Director, Program & Student Support (Remote)

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Emerson College is committed to an active, intentional, and ongoing engagement with diversity-in people, curriculum, and the college's intellectual and geographic communities. The Department of Communication Sciences and Disorders (CSD) seeks team members who bring innovation, creativity, and impact to our student body, and who bring a greater depth, breadth, and diversity to our educational and programmatic experiences.

Our CSD program provides online and in-person learning for aspiring speech-language pathologists across the United States. Our program prepares students to become Speech-Language Pathologists (SLPs) capable of working in any setting, with a variety of disorders, across the lifespan.

The Assistant Director, Program & Student Support will provide day-to-day guidance and support for our students over the course of their program. The Assistant Director will oversee and deliver program and student functions, including admission, advising, academic progress, immersion planning, and placement support. The Assistant Director will work cross-functionally with CSD department members, central offices, and business partners to inform and deliver cohesive services and support to our students. The Assistant Director will be responsible for leveraging student information systems, enterprise platforms and communication relationship management (CRM) software to manage and maintain records, secure data, and analyze information.

ESSENTIAL JOB DUTIES

Interpret and apply holistic admission criteria to determine an applicant's eligibility for enrollment.
Utilize admission system(s), processes, protocols and review portal.
Review and analyze course descriptions and syllabi, and other documents to evaluate educational requirements.
Represent the program at school events, conferences, and serve as a representative on student webinars.
Consistently uphold and support academic, clinical and curricular accreditation standards by effectively enforcing policy and practice.
Maintain currency on American Speech-Language-Hearing Association (ASHA) guidelines.
Maintain an advising caseload, monitor academic progress, and meet with students each semester. Consult with colleagues to identify, escalate and document student challenges and progress.
Provide guidance and resolution on student escalations and performance improvements.
Oversee and advise the student portfolio process.
Lead student and placement supervisor sessions to collate feedback and evaluate outcome data.
Provide support for student comprehensive exams.
Organize and host student-facing office hours, topical sessions, program webinars and town halls.
Collaborate with college offices to ensure a positive, cohesive and streamlined student experience.
Analyze data and timelines to inform and advance student and program supports and outcomes.
Inform program content to ensure policies, program requirements and protocols are current.
Inform, develop and implement Immersion programming.
Plan, prepare and participate in virtual and campus events by coordinating and leading sessions, facilitating forums and preparing the student, faculty and staff experience.
Evaluate processes, protocols and cadences for continual improvement.
Inform and advance program resources and central hubs.
Develop and present proposals, findings and results to management and stakeholders.
Utilize multiple student databases and enterprise platforms (Banner, WorkDay, Argos, Salesforce, etc.) to maintain accurate records and analyze reports.
Attend and support virtual and campus-based events that will include evenings and several weekends throughout the year.
Other duties as assigned.

QUALIFICATIONS - Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

Master's degree with national certification in speech-language pathology required and Massachusetts state licensure preferred.
4-6 years of experience as a clinical instructor in a community setting or in administrative leadership within an academic setting required.

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

Advanced analytic, technical and problem-solving skills.
Understanding of the intricacies of an academic program cycle is preferred.
Ability to devise solutions with limited information and use experience or precedence to resolve issues.
Fluent in Microsoft Office, Adobe, and Google Suite and webinar technology, familiar with Microsoft Office, Google Suite, Zoom, and presentation software to support remote work and learning.
Able to work occasional nights, weekends, and all program Immersions.
Able to present effectively to small and large groups and to work productively with a wide range of constituencies in a diverse community.
Able to handle sensitive issues and maintain confidentiality.
Comfortable working in a fast-paced environment, with demonstrated ability and comfort to handle multiple tasks and projects.
Able to exercise sound judgment and employ decision-making skills.
Excellent verbal and written communication skills, including editing and proofreading.
Strong planning and organizational skills.
Experience managing heavy volume in a deadline-driven environment, and the ability to manage multiple timelines.
Fluency in developing, documenting and implementing standard operating procedures.
Detail-oriented with excellent time management skills.
Excellent customer service and interpersonal skills with personnel at various levels.
Excellent oral and written communication skills.
Able to present effectively to small and large groups while working productively with a wide range of constituents in a diverse community.
Able to handle sensitive issues and maintain confidentiality.
Ability to work autonomously and resourcefully within a face paced team environment.

PHYSICAL ABILITIES - Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position is generally sedentary in nature, movement throughout the area is required from time to time
Requires long periods of mental concentration
Ability to effectively communicate in person and through communication media
Repetitive movements, occasional lifting of up to 20 pounds, reaching, lifting, stooping and the ability to read a computer screen, detect color-coding and read fine print will be expected.

WORK ENVIRONMENT - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Usual office conditions
Exposed to moderate noise levels

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

Compensation: $62,600.00 - $76,700.00 annually, commensurate with experience.

Grade of Position: S-23-08E

Scheduled Weekly Hours: 36.25

Division: Division of Academic Affairs

This position will be exclusively represented by the Service Employees International Union (SEIU), Local 888 for purposes of wages, hours and other terms and conditions of employment.

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

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Assistant Director, Program & Student Support (Remote)