Job Overview
We are seeking a dedicated and detail-oriented Customer Support Coordinator to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a customer-centric approach, and the ability to handle various office tasks while maintaining a positive attitude. Proficiency in HubSpot or Insightly is required.
Duties
- Serve as the primary point of contact for customer inquiries, providing timely and accurate responses.
- Manage cash handling processes, including transactions and reconciliations.
- Maintain organized records of client interactions and transactions in HubSpot.
- Assist in resolving customer issues by coordinating with relevant departments to ensure swift resolution.
- Collaborate with team members to improve client services and enhance overall customer satisfaction.
- Conduct follow-ups with customers to ensure their needs have been met and gather feedback for continuous improvement.
Requirements
- Previous experience in customer service or client support roles is preferred.
- Strong communication skills, both verbal and written, with proficiency in English; bilingual candidates are highly desirable.
- Experience with cash handling procedures is a plus.
- Proficient in using HubSpot or Insightly for record keeping.
- Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
- Excellent problem-solving skills with a focus on delivering high-quality customer experiences.
- A positive attitude and willingness to learn new skills related to client services and support.
If you are passionate about providing outstanding customer support and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity as a Customer Support Coordinator.
Job Type: Part-time
Pay: $20.04 - $25.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
- Work from home
Shift:
Application Question(s):
- Please describe your experience in customer service -especially pertaining to business customers in contract manufacturing.
Experience:
- HubSpot or Insightly: 1 year (Required)
Work Location: Remote
