Husky Terminal is an international container terminal serving clients who move their goods in and out of the Pacific Northwest region. As an key global gateway, we take pride in providing best in class customer service to our ocean carrier, shipper, and trucking partners. As we expand our operations, we are looking for a new member of our Customer Service Team. The Logistics Coordinator will interact with the company’s customers by addressing inquiries and resolving issues, generally providing a higher level of customer support on a specific service.
Hybrid remote in Chandler, AZ 85225
Candidate must reside in the State of Arizona
Quick Facts
Compensation: $19.52 to $27.31 an hour, pay is based on job-related knowledge, skills, and experience.
Working hours: Full-time, Hourly, Primarily Remote, with occasional overtime available
Reports to: Senior Manager Customer Service
Industry: Marine Terminal
Job Functions: Customer Service/Supply Chain Logistics
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time, with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Interacts with Steamship Lines & Truckers that call Husky Terminal via telephone, email, online chat, or in-person to provide support and information on an assigned product or service.
- Able to reconcile bookings, bills of ladings to facilitate container movement.
- Work with onsite staff to resolve issues real time issues/concerns.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, issues, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Additional Responsibilities include the following.
- Comply with Corporate Safety and department policies and procedures.
- Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies, and procedures; and actively participate in the Husky’s Emergency Preparedness program and activities
- This position description generally describes the principal functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned
Position Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
- High school diploma or equivalent.
Related experience:
- Marine Terminal, Logistics, Supply Chain. or equivalent Customer Service experience preferred
Required competencies:
- Listens to customer needs
- Strives to build and deliver solutions that exceeds customers’ expectations
- Establishes and maintains excellent customer relationship by showing consistency between words and actions
- Communicates effectively with contributors throughout the organization
- Follows through on commitments and keeping stakeholders updated
- Is curious and takes initiatives to continuously improve skill set
- Reflects on activities and impact on others
- Seeks to understand and support different perspectives
- Celebrate the wins by crediting others for their contributions and accomplishments
- Incorporates job duties to align with company objectives to hit broader organizational goals
Technical Skills:
To perform this job successfully, an individual should have knowledge of
- Experienced using marine terminal software (Navis, eModal, etc.)
- Service-oriented and able to resolve customer grievances.
- Anticipates and adjust effective contingency plans
- Experienced in Microsoft Office Suite
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Benefits:
One of Husky’s core values is People First. Husky Terminal cares about its employees and lives this value by offering competitive pay and a benefits package that supports you and your family. The company strives to keep benefits comprehensive and affordable.
Our benefits include:
- Potential annual discretionary bonus up to 5% of base salary for this role. Annual bonuses are subject to personal and company performance.
- Annual time off and sick time
- 10 Paid holidays
- 5 Floating days, prorated in first year depending on hire date
- Medical, Dental, Vision, Prescription, and Flexible Spending Accounts
- Choose from a PPO medical plan or a High Deductible with a Health Savings Account
- Company Paid Basic Life and AD&D Insurance at two times base salary, with the option to purchase supplemental insurance
- No cost short-term and long-term disability
- Employee Assistance Program
- 401K with matching contributions up to 6% of the employee’s eligible earnings
- 4% vested immediately, and full vesting is attained after three years of service
Husky is the premier marine terminal in the Pacific Northwest. We provide innovative solutions for our customers, invest in best-in-class staff, equipment and technology to deliver exceptional customer service and strive to be the safest, most efficient marine terminal. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.
We understand the impact of the supply chain and are dedicated to doing our part to help communities succeed. We all succeed, and that success can’t happen without exceptional employees.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to lift and/or move up to 10 pounds. The employee is regularly required to sit for long periods of time; working on a computer; use hands to finger, handle, or feel; bend and reach with hands and arms, and talk or hear.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to an office environment. The noise level in the work environment is quiet.
Required
- 1 year(s): Customer Service Experience
Preferred
- Marine Terminal, Logistics, Supply Chain or equivalent experience
Required
- High School/GED or better
Required
- Customer Focus
- Microsoft Office
Preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
