The Student Loan Coordinator will assist out-of-school student borrowers with loan repayment options on Federal Student Loans included in Title IV funding. This position will also assist to reduce default exposure by counseling students on all options available.
- Assist students in understanding and successfully managing their loan obligations.
- Promote student loan financial literacy to reduce the number of delinquent student loan borrowers.
- Assist in the ongoing evaluation and revision of established default management procedures for all respective PEC schools.
- Contact students who become delinquent on their student loans, regarding options to resolve delinquency, via an auto-dialer system, making manual calls and sending/responding to student emails.
- Work in conjunction with designated lenders and guarantors to resolve student loan delinquencies.
- Work with designated PEC Schools to coordinate and minimize overall division student loan delinquencies
- Positively impact the annual cohort default rate by applying proven strategies and providing borrower assistance to minimize the number of borrowers who default on their student loans.
- Utilize all available skip tracing techniques available to locate and resolve student loan delinquencies
- Other duties as assigned
Qualifications -
Knowledge, Skills and Abilities, Competencies
- Strong orientation towards high-volume, fast paced, time sensitive business operations
- Knowledge of internal control concepts and principles
- Knowledge of financial aid process or experience
- High ethical standards
Education and Experience: Minimum
- High School Diploma or equivalent
- Strong customer service skills
- 1-3 years’ experience in collections for service industry
Education and Experience: Preferred
- Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Ability to write narrative reports
What we offer*
- Salary Range between $16 and $20 per hour
- Paid time off
- Paid sick leave
- Paid holidays
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) savings plan with company match
- Employee Stock Purchase Plan (ESPP)
- Company paid life insurance and disability insurance - subject to eligibility
- Company paid tuition assistance – subject to eligibility and approval
- Employee Assistance Program (EAP)
- Prenatal and adoption assistance
- Additional ancillary programs are available upon benefit enrollment eligibility
*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Work Location: Remote
