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National Account Coordinator-Remote

Arrowhead Electrical Products • Full-time • Remote (US) • 2m ago

National Account Coordinator Job Description

Job Title: National Account Coordinator

Department: Retail Sales Team

Work Location: Remote

Summary:

Responsible for supporting the National Account Managers by overseeing all aspects of order processing and customer service functions for the company’s National Accounts. This position is key to the success of the entire Retail team.

Duties:

· Manage daily activity of National Accounts

Enters and updates orders as needed though updates via EDI and Email
Resolve customer service issues. Tracks and reports open sales orders.
Records details relating to customer concerns in CRM, as well as actions taken.
Perform follow-up to ensure timely shipments of materials and customer satisfaction.
Work with internal partners to resolve any outstanding concerns
Coordinate shipments and support processing of orders shipped to international customers.
Monitoring Backorders

· Complete documents, including but not limited to, customs paperwork, spec sheets and compliance forms.

· Address customer needs and work closely with the Key Account Managers on specific needs for National Accounts.

· Performs follow-up to ensure timely answers for team and customer satisfaction.

· Assisting in setting up new items, pricing, price books and items number/sku cross references.

· Communicate daily and weekly reports as required.

· Assist National Account Manager with Trade Show coordination.

· Other duties as assigned.

Qualifications

· Proficiency in Microsoft Office 365 and Net Suite

· Experience utilizing and applying customer service skills.

· Demonstrates problem-solving acumen in daily tasks

· Exhibits a strong commitment to customer service and urgency.

· Capable of managing multiple assignments with competing priorities.

· Works effectively both independently and collaboratively.

· Possesses exceptional oral and written communication skills.

· This role primarily operates in an office environment (work from home).

· If you possess 2-5 years of account management experience and believe you are a suitable candidate for this position, kindly submit your resume for review.

Education

· Minimum High School graduate or GED

· 2 – 5 years’ experience in account management or relevant field

· Certification in sales or marketing will be an asset.

Overview

· Work Environment: Remote work / possible office setting.

· Reporting Structure: Reports to the Sales Manager.

· Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.

· Employment Type: Full-time

Job Type: Full-time

Application Question(s):