Remote Patient Services Representative

American Health Connection Inc • Full-time • Remote (Beverly Hills, CA, US) • $17 / hour • 3d ago

Patient Services Representative

American Health Connection has immediate opportunities for Work-from-Home Patient Services Representatives. American Health Connection provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is assigned to a team that supports a medical health system client. This is a regular, full-time position with virtual training and employee benefits and is 100% remote. No on-camera! No contracts! For more information, visit our website at www.AmericanHealthConnection.com. Come join our team!

This is a virtual call center position, so you know that when you disconnect the patient call, you are done with that task and will move on to the next patient phone call.

We prefer candidates with a minimum of one year of highvolume scheduling experience in a call center environment. Representatives can expect to handle 75+ calls backtoback per shift. Medical experience is a plus. Telephonic call center, no oncamera.
Electronic medical record system (EMR/HER) experience desired.
Proficient and selfsufficient on a desktop computer and have a sense of urgency in assisting patients.
Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
We require a private, noisefree, HIPAAcompliant space at home.
High school diploma or equivalent.
Proficient knowledge of Microsoft Office Suite is required.

FULL-TIME DAY SHIFTS AVAILABLE:

Monday – Friday and must be available for rotating weekends.

Hourly Rate Starts At $17.00 with a 90-day Review

We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before the start date. Do not purchase equipment until a job offer is extended.

Computer Requirements: Must be on a static location or address; devices such as laptops and Chrome books are not acceptable due to security concerns

Computer Type: Mini, Full Tower, All-in-One

Operating System: Windows 11; Mac OSX Monterey or newer

Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)

Memory (RAM): 8GB or higher

Monitor Requirements: 22inches or bigger; Dual Monitor is highly recommended

Input Device: A proper non-mechanical keyboard and mouse is required

Internet Requirements: Wireless(WiFi), Cellular(Hotspot), and Satellite internet connections are not acceptable due to the weather and radio frequency interference concerns which will cause unstable internet connectivity

Internet Provider Type: Cable Internet

Computer Internet Connection Requirements: Wired Ethernet connection

Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum

Headset Requirements: Must have two headsets at all times in case of emergency. Preferred vendor provides price discounts and free shipping.Required Headset: Plantronics Blackwire 3320 Wired, DualEar (Stereo)Connection Type: USB HeadsetHeadset Type: Stereo or DualEarMicrophone: Noise CancellingOur healthcare agents must have private, noisefree, HIPAAcompliant space at home.

Must reside in the continental United States.

Apply Now!