Customer Support Specialist
About Fillout
Fillout is a leading form-building platform trusted by over 100,000 organizations worldwide. Our comprehensive solution enables businesses to create customizable forms, surveys, and quizzes with powerful features including conditional logic, record editing, and advanced integrations with 4,000+ tools such as Airtable, Notion, and various automation services.
The Role
As a Customer Support Specialist at Fillout, you'll be the first point of contact for users encountering roadblocks while using our platform. Due to the powerful and versatile nature of Fillout, you'll constantly be solving novel technical challenges and helping customers achieve their specific goals.
Key Responsibilities
- Provide timely, high-quality technical support to Fillout users via email, chat, and other communication channels
- Troubleshoot complex issues and guide users through solutions to their specific use cases
- Create and maintain comprehensive documentation, guides, and help center materials
- Collaborate with our founders to provide insights on potential product improvements based on user feedback and common issues
- Escalate complex technical problems to the appropriate team members when necessary
- Contribute to building a knowledge base of common issues and solutions
Requirements
- Strong technical problem-solving skills and the ability to learn quickly
- Excellent written and verbal communication skills in English
- Experience with SaaS products, form builders, or similar technical platforms
- Patient and empathetic approach to customer service
- Ability to translate technical concepts into easy-to-understand explanations
- Self-motivated with strong time management skills
- Previous experience in customer support or technical documentation is a plus
What We Offer
- Competitive pay rate based on experience and location
- We target our starting compensation in the top 60 to 80% of local rates
- Remote, async-first work environment
- Opportunity to grow with a rapidly expanding platform
- Direct collaboration with company leadership
- Continuous learning opportunities in a dynamic tech environment
Join our team and help shape the future of form-building technology while ensuring our users have the best possible experience with Fillout!
