About You:
As a Social Care Representative your primary role is to deliver exceptional customer experiences who appreciate and are committed to customer service and representing the JSX brand.
What makes a Successful Customer Support Representative?
- Adaptable
- Collaborative
- Accountable
- Exceptional follow-through
- Proactive
- Entrepreneurial Spirit
Fine Print
- Associate Degree or equivalent (essential requirement)
- Responsible for representing JSX and engaging with customers via our social/chat platforms. Answer customers' inquiries and engage with their posts regarding all aspects of their travel on JSX including booking and changing or canceling reservations. May also be required to act as a Customer Support Representative and assist customers over the phone or via e-mail.
- One year experience in a customer support environment (essential requirement)
- Experience using Microsoft Office products (essential requirement)
- Strong working knowledge of PC-based internet and software applications (essential requirement)
- Proficient keyboard skills (essential requirement)
- Ability to work a flexible schedule including early mornings, middays, nights, overnights, weekends and holidays (essential requirement)
- Read, write, and speak English fluently (essential requirement)
- This position is a work from home position based in Dallas. A wired internet connection is required. Must have the ability to work in-office once a month and during initial training. Based on operational need, this can change and working in-office full-time may be required. (essential requirement)
- Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy and professionalism to resolve issues on the first contact
- Assist customers with website and mobile navigation needs
Pay & Perks
Compensation is $18.00/hr. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.
- New Crewmember's become eligible for health benefits on the 1st of the month following the start of employment
- Medical plans start at just $64/month (100% employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
- Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself + qualifying immediate family
- 401(k) match – 50% of your first 8%
- Generous PTO plan
Vibe @ JSX
We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.
Additional Information:
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.
