Agency Operations Manager

COMPANY: Stiebler Commerce

STATUS: Independent contractor (1099)

COMPENSATION: $35-$45/hr

COMMITMENT: 15 hours per week to start

LOCATION: US timezones; near Columbus, Ohio is ideal

ANTICIPATED START DATE: March 3, 2025

We review applications on a rolling basis and will send updates as soon as possible.

ABOUT COMPANY

We help ambitious brands become household names by solving the problems that slow them down. Whether it’s cutting through the noise with a clear strategy or eliminating roadblocks, we’re all about fueling long-term, sustainable growth. Clients trust us to deliver real results through a balance of creativity and strategic execution—and we do it all without sacrificing what makes their brand unique.

Hi, I’m Andy! Over the last 15 years, I’ve worked in digital strategy, e-commerce, and content creation, helping brands grow without the overwhelm. If you’re someone who loves big ideas, strategic thinking, and making an impact, this could be the perfect place for you. I’m looking to collaborate with this role to improve our client delivery, freelancer management, and internal operations. Let’s build something great together!

About the Role

Due to the structure of our project delivery, these tasks will be spread out over time rather than occurring simultaneously. The job description offers a complete view of the responsibilities we aim to have covered over time.

RESPONSIBILITIES

Client project management

Act as the primary point of contact for clients, ensuring clear communication, regular check-ins, and a high-quality client experience.
Create detailed spec documents for client projects, covering system requirements like image sizes, file specs, and CMS design patterns.
Lead and manage a team of freelancers and contractors, from assembling the team to successfully completing projects on time and within scope.
Verify the quality of freelancer deliverables.

Marketing

Proof and refine final drafts for email flows, web features, and client deliverables.
Test automated email workflows and triggers.
Prepare dielines and print proofs to support merch program execution.
Resize and format assets for Shopify and Klaviyo as needed.
Comfortable with pulling reports and setting up access to analytics tools such as Google Analytics, Fathom, or similar platforms.

Internal operations

Drive internal project management within project management tools, hold team members accountable to commitments and deadlines, and facilitate recurring meetings to maintain team alignment and momentum
Develop and implement frameworks, templates, and automations to streamline operations.
Create documentation to ensure project clarity and consistency.
Manage quarterly check-ins with accountants, bookkeepers, and attorneys to stay on top of financial and legal matters.

REQUIREMENTS

5+ years of project management experience, ideally within an agency or fast-paced environment.
Proven ability to manage multiple client projects, lead teams of freelancers/contractors, and deliver projects on time and within scope.
Experience with project management tools (e.g., Asana, ClickUp) and optimizing internal workflows, automations, and documentation.
Familiarity with marketing operations, including email campaigns, website features, and tools like Shopify or Klaviyo.
Strong vendor and client coordination experience, including negotiating favorable terms and ensuring smooth communication.
Leadership, organizational, and problem-solving skills with a focus on efficiency and continuous improvement.
Experience managing financial and legal check-ins with accountants and advisors is a plus.

Tool experience

Required

Google Suite (Docs, Sheets, Slides, etc.)
Excel / Airtable (or similar)
Project management tools (e.g., ClickUp, Asana, Trello)
Slack
AI tools (e.g., ChatGPT, Claude)

Ideal

Shopify
Klaviyo
ConvertKit
Figma and FigJam
Notion
Bonsai (or similar tools for contracts, invoices, and client management

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