We are looking for a highly motivated and customer-focused Remote Customer Service / Hospitality Specialist to join our team in 2025. In this role, you will deliver outstanding service, build positive client relationships, and contribute to creating exceptional experiences for our customers. Working remotely, you will use your strong communication and problem-solving skills to respond to inquiries, provide solutions, and represent our brand with professionalism and care.& &

### **Key Responsibilities:**& &

- Serve as the primary point of contact for customers via phone, email, and chat, ensuring prompt and professional service.& &

- Assist clients with bookings, reservations, and hospitality-related inquiries while providing tailored recommendations.& &

- Resolve customer issues efficiently and empathetically, ensuring a positive resolution for every interaction.& &

- Maintain detailed and accurate customer records in the CRM system.& &

- Proactively identify customer needs and offer personalized solutions to enhance satisfaction.& &

- Collaborate with internal teams to address complex issues and continuously improve customer experience.& &

- Stay up to date with company policies, services, and hospitality trends to provide accurate and valuable assistance.& &

- Uphold company values by ensuring every customer interaction reflects our commitment to excellence and care.& &

### **Qualifications:**& &

- Proven experience in customer service, hospitality, or a related field, with a passion for delivering exceptional service.& &

- Outstanding verbal and written communication skills, with the ability to adapt tone and style to different customer needs.& &

- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.& &

- Proficiency in using customer service tools such as Zendesk, Salesforce, or similar platforms.& &

- Tech-savvy, with the ability to navigate multiple systems and tools while assisting customers.& &

- Self-motivated and disciplined, with the ability to work independently in a remote setting.& &

- Strong organizational skills and attention to detail.& &

- A reliable internet connection and a quiet workspace for uninterrupted performance.& &

### **What We Offer:**& &

- **Flexible Work Environment:** 100% remote position with flexible scheduling.& &

- **Competitive Compensation:** Attractive salary and performance-based bonuses.& &

- **Growth Opportunities:** Access to training, certifications, and career advancement.& &

- **Comprehensive Benefits:** Health, dental, retirement plans, and paid time off.& &

- **Supportive Culture:** A positive and inclusive team that values your contributions.& &

Join us in delivering exceptional customer experiences and making a difference in the hospitality industry. Your journey to a fulfilling and rewarding career starts here!& &

Glen West Management & Realty jobs

Remote Customer Service / Hospitality Specialist