The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

Anticipated Interview Dates: We anticipate Virtual interviews being held beginning the week of February 18, 2025. We look forward to meeting with you!

Telework Information: Act quickly to apply for this position, which is designated as full-time remote, with a requirement to occasionally report to the office.

California Public Employees Retirement System (CalPERS) and the Customer Experience Division (CXD) is seeking to fill multiple opportunities for Customer Contact Center Analysts in our Frontline Agent Readiness and Mentorship (FARM) Team.

Under the supervision of a Staff Services Manager I (SSM I), the Customer Contact Center Analysts are responsible for performing consultative and analytical duties in order to support the customer service goals and objectives of the division as well as the organization.

Success in these positions require the ability to demonstrate strong interpersonal and professional customer service skills, a positive attitude, flexibility, and dependability, with the ability to work independently, exercise good judgment in all work-related activities, and work effectively with sensitive subject matter. In this position, you will have the opportunity to interpret and apply provisions of law, court decisions, and departmental policies while demonstrating excellent verbal and written communication skills and providing excellent service.

Note: You must maintain residence and be able to work in California throughout employment.

Job Type: Full-time

Pay: $3,749.00 - $6,093.00 per month

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Remote

California Public Employees' Retirement System (CalPERS) jobs

Customer Contact Center Analyst