Our client in the travel industry is seeking a Member Support Associate to join their team. As a Member Support Associate, you will be part of the Member Support Team supporting all clients. The ideal candidate will have a positive, energetic personality, a natural empathy, and a love for the customer experience which will align successfully in the organization.

Job Title: Member Support Associate- Inbound Call Center

Location: Orlando, FL (Remote)

Pay Range: $20/hour

What's the Job?

Collaborate with members via phone, email and chat to manage current reservations
Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
Resolve difficult issues with our corporate contacts with a positive, professional tone
Be meticulous about details. Our team works as a collective unit in order to ensure top-notch customer service. This means that we may have multiple teammates address the same issue, and we require detailed notes on all interactions with our members and partners
Communicate solutions internally and externally to resolve issues

What's Needed?

A positive, energetic personality that translates over phone & email
Enthusiasm for learning technology to support an IT development team’s needs
Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
Pristine written & verbal communication skills
A quick learner ready to grasp our systems, processes & procedures

What's in it for me?

Pay rate of $20/hour
Temp-to-Hire
5-week training (paid)- must have 100% attendance
Must have availability to work any day of the week, including weekends and holidays. Schedules will typically consist of 1 weekend shift
7-year Background Check required

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home

Shift:

Day shift
Morning shift

Work Location: Remote

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