Discover your full potential. At Tetra Tech, we are collaborating with industry-leading
experts for a sustainable future for our world. We combine consulting and engineering with
advanced analytics and technology to solve the world’s most complex challenges. Our
innovation hubs across the globe will enable you to share ideas and best practices while
growing your professional network. Wherever you are in your career journey, you will
benefit from working with world-class engineers, scientists, and technical specialists.
Are you ready to take the next step in your career? Do you want to do meaningful work that
improves quality of life? At Tetra Tech, you will work with high-performing teams who are
passionate about using their expertise to find solutions to complex problems in water,
environment, infrastructure, resource management, energy, and international
development.
Tetra Tech Inc. is currently seeking a Customer Service Representative to act as a liaison
between the company and its customers. Provide services by phone, email, or text/chat
messages resolving customer’s issues efficiently and effectively. Nurture customer
relationships and improve company credibility.
Job Summary:
The Customer Service Representative is responsible for providing excellent customer
support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This
role involves handling inbound and outbound calls, emails, and chats, as well as
maintaining a positive relationship with customers. The ideal candidate will possess strong
communication skills, problem-solving abilities, and a customer-centric attitude.
Key Responsibilities:
Customer Interaction:
o Handle incoming/outgoing calls, emails, and chats professionally and
courteously.
o Provide accurate information about services and company policies.
Issue Resolution:
o Resolve customer inquiries, issues, concerns, or complaints in a timely and
efficient manner.
o Escalate complex or unresolved issues to the appropriate department or
supervisors.
o Follow up with customers to ensure their issues are fully resolved and they
are satisfied with the service.
Documentation:
o Accurately document customer interactions and transactions in the Genesys
software system.
o Maintain detailed and organized records of customer inquiries, comments,
and complaints.
Team Collaboration:
o Work closely with team members and other departments to ensure a
seamless customer experience.
o Share any customer feedback and insights with management to improve
processes and services.
o Attend and participate in team meetings or training sessions to stay updated
on products and services.
Continuous Improvement:
o Stay informed on company policies and procedures, and industry trends.
o Suggest improvements to enhance customer service processes and
procedures.
o Strive to meet and exceed performance metrics and targets.
Qualifications
Education:
o High School Diploma or equivalent. An associate's/bachelor’s degree is a
plus.
Experience:
o Previous customer service experience is preferred but not required.
o Experience in a call center environment is an advantage.
Skills:
o Strong organizational skills, time management skills, and ability to multitask.
o Excellent verbal and written communication skills.
o Strong problem-solving and conflict-resolution abilities.
o Proficient in call center software and technology.
o Positive attitude and a passion for providing exceptional customer service.
Work Environment:
This position is based in an office environment or remote, depending on company
policies.
Flexible working hours may be required, including evenings and weekends
***This job description outlines the primary responsibilities and qualifications for the
Customer Service Representative position. It may be subject to change based on the
company’s needs and priorities. ***
It is understood that your employment will be on an "at will" basis. This position with Tetra Tech is temporary and on an "as-needed" basis and will end once the project is complete.
About Tetra Tech:
Tetra Tech is a leading provider of high-end consulting and engineering services for
projects worldwide. We combine the resources of a global, multibillion-dollar company
with local, client-focused delivery in more than 400 locations around the world. We are
Leading with Science® to provide sustainable and resilient solutions for our clients.
At Tetra Tech, we provide a collaborative environment that supports individual
performance, innovation, and creativity. We are proud to offer competitive compensation
and benefits. Learn more by visiting http://www.tetratech.com/en/benefits.
For more information on our company, please visit our website at www.tetratech.com. To
apply, please submit your resume and cover letter on the Careers portion of our website
at www.tetratech.com/careers.
We thank all applicants for their interest; however, only those selected for an interview will
be contacted. Tetra Tech is committed to creating a diverse environment and is proud to be
an Equal Opportunity Employer. We invite resumes from all interested parties including
women, minorities, veterans, and persons with disabilities.
Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans for
available positions.
EOE AA M/F/Vet/Disability - No calls or agencies
Job Types: Full-time, Contract
Work Location: Remote
