Are you an experienced Customer Services specialist with a passion for helping clients navigate complex visa and passport processes? We’re looking for a dedicated professional to join our team on a **fully remote** basis.
You’ll work closely with our business clients, assisting with UK passport applications and visa applications through embassies in London.
If you have a proven track record in this field and excellent communication skills, we’d love to hear from you.
Key Details:
- Position: Visa Consultant / Customer Services
- Location: Fully Remote (Applicant does not need to reside in the UK)
- Working Hours: UK Business Hours
- Mode of Communication: Primarily emails and phone calls
Responsibilities:
- Liaise with business clients to understand their specific visa and passport requirements.
- Guide clients through the UK passport application process and visa applications for various embassies in London.
- Prepare and review application documents to ensure accuracy and compliance with requirements.
- Maintain up-to-date knowledge of UK visa and passport regulations and embassy protocols.
- Respond promptly to client queries via email and phone, offering clear and professional advice.
- Track application progress and provide clients with timely updates.
- Maintain detailed records of client interactions and application statuses.
Note: Full training is provided
Requirements:
- An attitude to self learn, be a self starter and have a high degree on initiative
- Fluent spoken and written English – exceptional communication skills are essential.
- Proven experience** in visa consulting, immigration services, working in customer services or logistics or a related field.
- Ability to work independently and manage multiple client cases simultaneously.
- Strong attention to detail and organisational skills.
- Proficiency in using email and phone communication tools.
- Familiarity with UK passport and visa regulations is a strong advantage.
- Reliable internet connection and a quiet, professional environment for phone calls.
What We Offer
- Fully remote position with flexible working arrangements.
- Opportunity to work with an experienced and supportive team.
- Competitive remuneration based on experience.
---
If you’re ready to make a difference in our clients’ journeys, we’d love to hear from you.
To Apply
We look forward to welcoming you to our team!
