Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, a company that is growing rapidly, is looking for account executives to onboard new customers, provide
them with support, and help them succeed. You will play a vital role in ensuring customer satisfaction by
fostering strong relationships, being responsive to customer needs, and adapting to the ever-changing
landscape of our fast-paced, fast-growing startup. This position is integral to helping them deliver a seamless
experience with their AI receptionist.
Responsibilities:
- Onboard new customers: Guide new customers through the onboarding process, ensuring a smoothtransition to using their AI receptionist service. Set up accounts, configure customer preferences, and assist with the initial setup and testing of their AI receptionist.
- Test customer AI receptionists: Test calling each customer’s AI receptionist, ensuring it meets high standardsof accuracy and functionality. Provide feedback and make adjustments as necessary.
- Provide ongoing customer support: Serve as the main point of contact for customers, addressing their questions, troubleshooting issues, and coordinating solutions with the support team. Maintain a high level of customer satisfaction.
- Manage customer success: Regularly check in with customers to ensure they are achieving their desired outcomes. Proactively address any issues and identify opportunities for improvements or upgrades.
- Develop strong customer relationships: Build and maintain relationships with customers to better understand their needs and goals, fostering trust and encouraging long-term customer retention.
- Facilitate email and SMS communication: Send and respond to customer emails and SMS messages in a timely and professional manner. Ensure all communications are clear, concise, and customer-focused.
- Adapt to a fast-paced environment: Be flexible and willing to adjust processes and strategies as needed to meet the demands of a rapidly growing startup.
- Specific Skills:
- Experience in customer service, customer success, or account management, ideally within a startup or fast-growing company.
- Excellent communication skills, both written and verbal, with proficiency in email and SMS communication.
- Strong attention to detail, particularly when testing and troubleshooting AI systems.
- Ability to learn quickly and adapt to new technologies and processes.
- Basic technical troubleshooting skills and familiarity customer service software are a plus.
- Personal Characteristics:
- Customer-oriented with a passion for helping others succeed.
- Proactive and solutions-oriented, with a positive attitude toward solving challenges.
- Highly organized, reliable, and able to manage multiple tasks simultaneously.
- Empathetic and patient, with the ability to remain calm under pressure.
- Growth mindset, eager to learn and take on new responsibilities as the company evolves.
- Comfortable with ambiguity: as requirements change, we value a willingness to adapt and make decisions even when there is uncertainty
- Competive salary paid in USD: 800 - 1300 USD
- Work From Home
- Flexible Hours: can work EST or PST time.
- Professional development opportunities
- A vibrant, creative work culture.
