Our client is seeking an experienced Account Manager to join their email marketing agency. As a key member of their team, you will be responsible for managing client relationships, ensuring seamless project execution, and fostering a collaborative environment within their team. Your exceptional communication skills, project management expertise, and ability to deliver exceptional client experiences will be crucial in driving client satisfaction and achieving business growth.
Responsibilities:
- Client Communication: Serve as the primary point of contact for clients, managing all communication, and ensuring timely and effective project updates.
- Project Management: Oversee project execution from start to finish, coordinating with internal teams (design, copywriting, and strategy) to deliver high-quality email marketing campaigns on time and within budget.
- Client Relationship Building: Develop and maintain strong, long-term relationships with clients, understanding their needs, and delivering tailored solutions to meet their objectives.
- Project Planning: Collaborate with clients and internal teams to define project scope, timelines, and budgets, ensuring clear expectations and successful project outcomes.
- Issue Resolution: Proactively identify and resolve any project issues or client concerns, ensuring prompt and effective solutions.
- Team Collaboration: Work closely with our design, copywriting, and strategy teams to ensure cohesive and effective email campaigns that meet client objectives.
- Client Reporting: Prepare and deliver regular project reports and updates to clients, highlighting campaign performance and providing actionable insights.
- Process Improvement: Continuously evaluate and improve project management processes to enhance efficiency, quality, and client satisfaction.
- Experience: Minimum of 2 years of experience in an account management or project management role, preferably in a digital marketing agency.
- Communication Skills: Excellent communication and interpersonal skills to manage client relationships and collaborate with internal teams.
- Project Management Skills: Proven project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Client Service: Strong client service orientation, with a focus on delivering exceptional client experiences and building long-term relationships.
- Organizational Skills: Highly organized, with the ability to prioritize tasks, manage timelines, and maintain accurate project records.
- Dynamic Work Environment: Join a dynamic team that delivers outstanding email marketing campaigns to our clients.
- Professional Growth: Opportunities for professional growth and development in a fast-paced and creative industry.
- Flexible Work Arrangements: Support for maintaining a flexible and healthy lifestyle with an overall work-life balance.
