Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. Our mission is to connect individuals from around the world with great companies that are looking for their specific skill set. We are currently seeking a dedicated Client Success Specialist to join our client, a US-based law office.
As a Client Success Specialist, you will play a crucial role in ensuring client satisfaction by providing exceptional support and building strong relationships.
Responsibilities
- - Demonstrating a commitment to clients by providing excellent customer service from initial conversation to end results
- - Managing firm’s client relationships including, but not limited to, calling, scheduling, and following-up in regards to consultations, appointments, and billing
- - Handling a high volume of telephone calls
- - Identifying and providing solutions to complex and diverse client-related issues
- - Explain the firm's services to the potential client and why we are the best fit for them
- - De-escalating situations using compassion and empathy with very stressed clients
- - Showcasing excellent communication, organizational, and time management skills
- - Work independently, prioritizing, and multitasking as necessary
- - Familiarizing yourself with various apps, software, and marketing platforms to better serve our clients
- Prior experience in a customer service or client-facing role, preferably within the legal industry.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Up-to-date resume complete with relevant experience including 1-2 years in a legal office setting
- Cover letter highlighting your skillset
- Bilingual preferred
Benefits
- Competitive salary (USD)
- Work From Home
- Flexible hours
