Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is a reputable financial services company based in the US, specializing in collections. They are seeking a motivated and experienced Collections Specialist to join their remote team. As a Collections Specialist, you will be responsible for managing the collections process and ensuring timely payment from clients. This is a remote position, allowing you to work from the comfort of your own home or any location of your choice.
Responsibilities:
- Initiate contact with delinquent customers to collect outstanding payments.
- Negotiate repayment plans and terms with customers to facilitate debt resolution.
- Conduct thorough investigations and analysis to resolve billing disputes and discrepancies.
- Maintain accurate records of customer interactions, payment arrangements, and progress.
- Follow company protocols and compliance guidelines for debt collection.
- Collaborate with internal teams to identify and implement strategies for improving collection efforts.
- Provide excellent customer service and address customer concerns or inquiries.
- Minimum of 2 years of collections experience, preferably in a remote setting.
- Proficient in debt collection laws and regulations.
- Strong negotiation and persuasion skills.
- Excellent verbal and written communication skills.
- Attention to detail and ability to analyze complex financial information.
- Ability to work independently and meet performance targets.
- Proficient in using collection software and CRM systems.
- Highly organized with strong time management skills.
- Ability to maintain confidentiality and handle sensitive information.
- Competitive salary (USD)
- Work From Home
- Flexible Hours
