Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, , is currently seeking a Customer Service Representative to join their dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer support to clients across various industries. This is a remote position, allowing you to work from the comfort of your own home or any location of your choice.
Responsibilities:
- Respond to customer inquiries via phone, chat, and email.
- Provide accurate and timely information to customers, addressing their concerns and resolving issues.
- Assist customers with order placement, product inquiries, and account management.
- Ensure customer satisfaction by delivering personalized and efficient service.
- Maintain comprehensive knowledge of company products, policies, and procedures.
- Collaborate with cross-functional teams to solve customer problems and improve processes.
- Manage and update customer records in the company CRM system.
- Prior experience in a customer service role, preferably in a remote or call center environment.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and conflict resolution abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using customer service software and MS Office applications.
- Positive attitude and ability to work effectively in a team.
- USD salary
- Flexible hours
- Remote work
