Senior Account Manager
Remote
FOUR-DAY WORK WEEK. It doesn’t mean you have to work 10hr days for four days a week. For us, it means we’re consistently implementing ways of improving our productivity so that we can do our work in four days instead of five. We believe four-day work weeks foster a culture where work-life balance and mental health and wellness are priorities. Our team loves it, and we hope you will too!
WORK FROM ANYWHERE (WFA) POLICY. Our Senseis have the option, with approval, to work from anywhere in the world as long as they have a laptop and a decent internet connection. We’re happy to be breaking the stereotype that work just gets done by people showing up at an office.
LIVING OUR SENSEI VALUES. Everything we do at Sensei Labs is guided by our SENSEI Values: Selfless, Empathetic, Nimble, Skilled, Entrepreneurial, and Integrity. From this job description to our hiring process to promotions, we live these values every day.
NO EMAIL POLICY. At Sensei Labs, we use our own Conductor platform and Microsoft Teams to communicate internally rather than sending unnecessary emails.
We're constantly growing and looking for the next team member to join us in building lasting success for our customers as we help them transform transformation to thrive in the Enterprise Orchestration Era.
ABOUT THIS AWESOME ROLE:
We believe that our success is dependent on the value our customers derive from our products and the experience they have with them. As a Senior Account Manager you:
Love challenge and change, you’re up for anything
Are a great listener and expert problem solver with the ability to juggle many competing priorities at once
Have experience working with senior enterprise executives in global organizations. Experience in Transformation, Strategic Program Management or Finance is a plus!
Have a proven ability to identify and evaluate new business opportunities to drive growth and expansion
Build and maintain relationships with current and potential customers, partners, and stakeholders to foster business growth
Create and execute sales and marketing strategies to acquire new customers and increase revenue
ABOUT YOUR DAY :
Embody Sensei’s values: to be selfless, empathetic, nimble, skilled, entrepreneurial, and to act with integrity
Act as a trusted advisor with our customers to ensure account health and drive retention
Collaborate with Strategy, Product, Sales and Marketing teams to help solve customer business challenges, acquire new customers and drive ROI
Lead the development of customer strategy, and customer roadmaps and identify retention and expansion opportunities
Ownership and monitoring of financial and customer health with an unwavering focus on value and keen attention to detail
Proactively monitor adoption statistics, survey results and qualitative data to inform your decisions and actions
Plan for and lead Executive Business Reviews with participation from Sensei leadership, customer executives and decision-makers
ABOUT YOU :
You have 5+ years of relevant experience in a growth-focused customer-facing role, ideally in SaaS and/or Consulting
Have held strategic customer-facing roles
Effective communicator, both verbal and written
Awesome interpersonal skills, able to quickly build external and internal relationships
Analytical and problem-solving skills – understanding Power BI or similar business intelligence tools is a bonus!
