The Reentry Advisor position is a full-time employment opportunity. This role works directly with students who have fallen out of attendance for various reasons. You will provide them perspective on life goals, advise them on their academic progress and financial preparedness, and support them from the moment they withdraw from the University, through their first day returning to class. You will use your already fine-tuned critical thinking skills to help students overcome a myriad of obstacles and find ways to be successful. In addition, you will be working in a high energy, fast paced environment where you will be challenged by your peers and managers to push yourself to new heights.

Start date for this role will be Monday, 3/31/2025.

Duties & Responsibilities:

Work with students interested in returning to school via phone, email, text, and LiveChat modalities
Demonstrate exceptional interpersonal communication skills, including the ability to effectively interact with a diverse student population
Develop rapport and constructive working relationships with all students and staff
Work effectively in a changing environment that is subject to frequent interruptions
Comply with all external regulatory and University policies and procedures
Management of student information system data integrity and security
Maintain active engagement with students through effective and personalized communication, while assessing the student’s service level needed
Ensure a positive working relationship and exchange of knowledge across teams designed uniquely for different pieces of the student experience
Effectively communicate and report updates as required or requested with management and leadership
Understanding, pursuit, and fulfillment of University mission
Meet and exceed all quantitative and qualitative goals of a Re-Entry Advisor
Exercise independent judgment and effective critical thinking skills
Develop positive relationships with partners in various University departments
Support management group by participating in work groups for the Student Services Department
Communicate ideas for policy and procedure improvements to leadership

Knowledge, Skills, and Abilities:

An outstanding positive attitude and optimistic approach to teammate and student interactions
Impeccable organization skills and ability to follow a set follow up and contact strategy
A competitive drive and persistence in meeting and exceeding quantitative and qualitative goals
Relationship building skills that will inspire your students to refer their friends and family to attend the University as well
A proven track record of results-oriented success and/or phenomenal customer service
Flexibility – Some days might require 15 phones calls, others 100; whatever it takes to get the job done!
Strong computer skills; willing and able to learn new systems and platforms quickly, and be able to teach/train others on those systems
Excellent oral and written communication skills
Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and work flow
Able to investigate, analyze information, and draw conclusions
Able to engage in critical thinking and exercise independent judgment
Able to maintain confidentiality and manage confidential information

Minimum Qualifications:

High school diploma or equivalent, or equivalent learning attained through experience required.
Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.
One year customer service experience

Preferred Qualifications:

Bachelor’s degree from a Regionally Accredited or approved Nationally Accredited Institution preferred
One year customer service experience in a call center environment
Knowledge of online distance education model and success strategies

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33 - $25.41

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 5

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $20.33

Grade Range Midpoint: $25.41

Grade Range Maximum: $30.49

Career Stream and Level: OC3

Job Family: Student Contact Center Support

Job Function: Student Services

For more information regarding this position, please contact us at careers@uagc.edu .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

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Re-Entry Advisor (Remote)