Position Overview:
Transom is seeking a dynamic and experienced Project Manager to oversee the successful delivery of creative projects and support services. This role is integral to maintaining our high standards of client satisfaction, team efficiency, and project excellence. The ideal candidate will be fluent in creative agency disciplines, including branding, website design and development, and related services. They will excel at managing scoped projects, support workflows, and client communication, while driving insights into efficiency and profitability to continuously improve agency operations.

Role Type

Part Time, Remote. Estimate 20hrs/week. Option to expand to full-time.

Key Responsibilities

Project and Support Management

Oversee project workflows, from initial scoping to final delivery, ensuring deadlines, budgets, and quality standards are met.
Organize and maintain structured workflows for project management and support services (e.g., using Asana or similar tools).
Ensure smooth operation of the support queue, setting clear priorities and maintaining client satisfaction.

Client Management

Serve as the primary point of contact for client accounts, setting clear expectations and managing ongoing communication.
Proactively provide updates on progress, scope changes, costs, and timelines to maintain transparency.
Establish and uphold consistent, reasonable boundaries while fostering strong client relationships.

Team Coordination

Act as a Scrum Master, facilitating regular standups, sprint planning, and retrospectives to keep projects on track.
Collaborate with employees one-on-one to prioritize tasks, streamline individual queues, and ensure focus.
Allocate resources effectively, ensuring team members have what they need and work efficiently.
Bridge communication between development and client needs, directing technical questions to appropriate resources.

Process Improvement

Create and implement organizational best practices for project and support workflows.
Define and document client interaction guidelines, including what clients can expect from Transom and what Transom expects from them.
Support employees in task planning, prioritization, and ensuring they stay on track.

Reporting and Analysis

Generate detailed reports on project progress, timelines, budgets, and outcomes.
Analyze project performance, identifying insights to improve efficiency, profitability, and client satisfaction.
Collaborate with leadership to promote learnings across the team, contributing to best practices and operational improvements.

Required Skills and Qualifications

Proven experience in project management within a creative agency setting.
Strong understanding of branding, website design, development, and hosting.
Excellent organizational skills with the ability to manage multiple projects and workflows simultaneously.
Proficiency with project management tools and time tracking software (e.g., Asana, Everhour).
Exceptional communication skills, capable of managing client relationships and setting boundaries.
Technical fluency to coordinate effectively between development teams and business needs.
Experience in Scrum methodology and familiarity with Agile principles.

Desired Characteristics

A collaborative leader who thrives in a team environment.
Detail-oriented and proactive, with a focus on problem-solving and efficiency.
Adept at balancing client needs with internal team capacity.
A central communicator who can act as a bridge between clients, developers, and other stakeholders

Benefits:
After a trial period, Transom employees receive health insurance (including dental coverage), 3 weeks of PTO per year, and we take the third Friday of each month off.

How to Apply:

Send your resume and a brief cover letter to work@transom.design. Please include:

At least 3 professional references
In-depth details of prior project-management experience – and/or – details of prior agency experience. What did you learn? How is this experience applicable to a boutique creative agency?
A description of your approach to task prioritization, project scoping and budgeting, and client communication.
A quick story about your worst job
A quick story about your best job
What excites you about this job particularly?
A favorite scene from a movie or TV show.

Transom

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