The Just Culture Client Relations Specialist acts as the primary liaison between the Just Culture Company and its clients, providing essential support to organizations adopting a workplace accountability system that promotes psychological safety and drives improved outcomes. This role involves building and maintaining strong relationships with client stakeholders and industry partners throughout all phases of Just Culture adoption, from initial inquiry to long-term sustainment. The client base includes organizations offering adult and pediatric acute care, ambulatory and urgent care, long-term care, clinic/office-based care, as well as industry partners in the pharmaceutical and medical device sectors.

Through our software, training, and consulting, we help US and international organizations assess and improve both human performance and the reliability of systems used to deliver care. If you’re looking for a challenging, growth-oriented environment, our company might be for you.

Serve as principal interface with corporate clients
Identify client needs and expectations
Prepare proposals and quotes, write sales contracts
Coordinate training and support activities
Participate in advertising sales
Troubleshoot client needs
Answer incoming calls
Provide tier 1 support to around on-line application
Collaborate with internal teams to deliver on client expectations

Knowledge, Skills and Abilities Requirements:

2 to 5 years of experience in a client-facing role
High attention to detail
Very strong verbal and written communication skills
Proficiency in MS Office (Word, Excel and PowerPoint)
Strong analytical, research, and problem solving skills
Experience in tracking, measuring, and drawing insights

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Shift:

8-hour shift
Day shift

Education:

Bachelor’s (required)

Travel:

Up to 40%

Work Location: Fort Lauderdale - Hybrid

No relocation provided.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Shift:

8 hour shift
Day shift

Education:

Bachelor's (Required)

Work Location: Hybrid remote in Fort Lauderdale, FL 33311

The Just Culture Company, LLC

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Client Relations Specialist