For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our growing Personal Lines Automation team is currently seeking an Automation Engineer to join our growing team, in a remote work arrangement.

This is a full-time role.

POSITION OVERVIEW:
The Automation Engineer is responsible for developing, monitoring, and reporting of the performance of automations. They will partner with various teams across the organization to develop automations. They will communicate with customers, IT and key stakeholders on the status of automations (issues and required maintenance) as well as the productivity of the digital workforce. Provide support in the event of automation failures.
Candidates who develop in role may have future opportunities to develop/co-develop in the AI and NLP spaces.

IN THIS ROLE, YOU WILL:

Have the ability to read, build and understand process and data flow diagrams.
Have a solid understanding of the design and development of existing automations to provide effective and consultative support to end users.
Independently develop automations of small to medium scale and scope.
Partner with IT on co-development projects.
Engage with automation stakeholders to gain an understanding of business process and requirements that will contribute to developing precise requirements for automation teams Identify key automation business needs, issues and validate service scope necessary for translation into design, development, and support.
Develop supporting documentation including infrastructure and application support models, delivery resource needs, change management processes and operational readiness and delivery checklists.
Assist in the implementation of standards and best practices throughout the BU COEs across Hanover
Lead the continuous process improvement initiatives in the enterprise automation practice.
Maintains automation playbook and refines based on learnings and feedback.
Other duties as assigned.

WHAT YOU NEED TO APPLY:

Bachelor’s in business or computer science-related degree and a genuine interest in technology
Minimum of 0 - 3 years of related experience required.
Comfortable turning raw data into meaningful information.
Intermediate knowledge of SQL, Python and Azure a plus; able to work with, integrate and evaluate large and complex data sets.
Good communication skills with the ability to present technical details to a non-technical audience.
The ability to effectively communicate to stakeholders of all levels of the organization.
A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of an international team
Business acumen and a solid understanding of direct business line preferred
Strong learning agility; ability to pick up multiple automation tools/processes.
Must be eligible to work in the US without sponsorship now or in the future (i.e.: US Citizen, Green card holder)

Extra points awarded for:

Experience in a multitude of automation packages or tools
Awareness of Artificial Intelligence technologies and software automation

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

The Hanover Insurance Group

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