Technical Assistance Center Specialists - Remote

Summary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges and continuous learning. A creative brainstormer who can think 'outside the box' and find solutions to complex problems. This is a temporary position with the potential for extension based on performance and business needs. This position is for seasonal work, project term June - August.

About the company: Superior helps financial institutions in all sectors drive performance and deliver results while improving their customers' experience with our premier service and dedicated management solutions. We achieve outstanding results by fostering an environment that empowers employees and encourages teamwork - taking personal responsibility for the company’s success.

Responsibilities:

Become expert in assigned software and/or hardware systems
Train customers on new software systems
Demo application's functions and how best to navigate new features
If needed, test computer systems, networks, and hardware to ensure proper function
Respond to calls, emails, and chats to assist in troubleshooting problems
Replicate reported technical problems and look for solutions
Install updates to software and hardware as required
Complete training and development requirements on time
Work with management to identify and foster positive change and business efficiencies
Maintain proper documentation on customer interactions, system responses, and issue resolution
Train colleagues and customers on how to effectively use systems and components
Attend and actively participate in team meetings

Required Qualifications:

Computer proficiency in Windows, and Microsoft Office, MAC is a plus
Familiarity with various levels of technology including software and hardware updates
Customer service experience
Excellent written and verbal communication skills
Positive and 'go-getter' attitude
Strong attention to detail
Patience, empathy, and compassion working with people at all levels of knowledge and skill
Belief in the TEAM philosophy – Together Everyone Achieves More
Excellent time management skills and able to work productively with minimal supervision
Ability to explain technical problems in simple terms
Good problem-solving skills

Preferred Qualifications:

3 to 5 years of experience in a training or technical support role
Financial industry or banking experience
Ability to use active-listening: asking open-ended and closed-ended questions to determine what is needed in various situations
Leadership skills

Available Hours

Shifts available from 8am pacific to 6pm pacific, Monday through Friday
Hours may change based on project assignment
This is a temporary position with the potential for extension based on performance and business needs.

Location

Remote
Preferred location in California, Nevada, and Georgia
If in California, potential to visit Santa Fe Springs office or work Hybrid with up to 2 days in office

Pay Range: $20.00 to $27.00 per hour depending on experience

Other Requirements: Must pass a post offer background investigation, physical and drug test to the satisfaction of Superior.

SUPERIOR

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Technical Assistance Center Specialist (Temp) - Remote