Description & Requirements

Maximus is currently hiring for an International Diagnostic Scheduler to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The International Diagnostic Scheduler is responsible for scheduling Compensation and Pension ("C&P") medical exams for veterans and service members with trained VES providers, maintain close communication and build rapport with providers to capture exam availability, while building a relationship of trust and confidence. Additionally, they'll speak with veterans when needed to confirm early notice appointments, assist veterans and/or providers with any questions they may have, and share all provider information with Provider Recruiting and Credentialing ("PRC") Department in order to find solutions for difficult geographic areas.

Due to contract requirements, only US Citizens or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:

Conduct thorough searches for veteran cases within assigned regions using the OMS platform.
Communicate with facilities via phone or email to ascertain availability for diagnostic testing.
Schedule diagnostic appointments for veterans in accordance with facility availability, veteran preferences, and VA contractual guidelines.
Prioritize scheduling tasks based on VA and VES standards and expectations.
Inform veterans promptly if there are changes to scheduled appointments.
Process rescheduling requests while adhering to both internal protocols and VA regulations.
Monitor and manage cases on a daily basis.
Handle last-minute scheduling requests from the Quality Assurance department as needed.
Keep accurate notes via Case comments, noting any delays, scheduling game plans, any communication with recruiters, other internal departments, veterans, providers or facilities.
Upload DX results and update case files accordingly.
Communicate with QCA team if veteran no showed or if Diagnostic results are available.
Send DX work orders and Appointment notifications to veterans/service members
Ensure that facilities are accurately identified on test materials, including Points of Contact and available testing options.
Serve as a primary point of contact for facilities to ensure veterans receive timely service in compliance with VES guidelines.
Review and validate invoices received, ensuring CPT codes align correctly, and forward to the billing department.
Communicate any changes in testing requirements or pricing discrepancies to recruiting staff.
Communicate with leadership when needed.
Report on current events if it has the potential to affect scheduling, or examinations already scheduled.
Participate in meetings addressing challenges in geographic areas within the assigned region and updates from leadership.
Aid other diagnostic schedulers when case volume in the assigned region decreases.
Respond to emails in a timely manner on a daily basis.
Maintain and update Calendar reflecting known holidays in AOR.
Adhere to HIPAA regulations by maintaining the confidentiality of records and personal information.
Review report from top to bottom. Make sure the name, DOB, Test and facility match (always checking to make sure no other Veteran is attached to the PDF).
Mark Test status seen as needed. Make sure diagnostic test date matches unless it is a prior results.
Check for DX mileage on VBA cases (VHA does not have mileage).
Double check all CPT codes and match the CPT codes on reports. If they do not match make corrections.
Confirm what was ordered is uploaded. Comment on what was not ordered.
Double check and confirm that no other Veteran's information was uploaded to the case.
Assist others when they need a second review.
Ability to work a shift beginning between 5:00am and 9:00am CT, Monday-Friday (8hrs)
Overtime as needed

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:

Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net )
Preferred Windows or Mac (no Chromebooks)

- OS for Windows - Windows 10 or newer

- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
USB plug and play wired headset with a microphone and noise suppression
Private work area and adequate power source
A second monitor is highly recommended for most positions
Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net )
Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
Private work area and adequate power source
Must currently and permanently reside in the Continental US

Minimum Requirements

High school diploma or GED required.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus Services, LLC

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International Diagnostic Scheduler - Veterans Evaluation Services