Join Fortuna's team as a full-time Dental call center agent working remotely from the comfort of your home. We are searching for seasoned high-volume call center professionals with at least six months of experience in call center operations. Candidates must reside in California. Proficiency in Office 365, handling a fast-paced, high volume of calls, and the ability to multitask are essential for success in this role. We'll provide the necessary home office technology equipment and comprehensive paid training to ensure your success in this role.

Dental experience is a plus and there is an 8-week paid training program. Candidates must be able to type 30 words per minute with 95% accuracy and pass a typing assessment.

WORKSITE: Remote

WORK HOURS: Monday-Friday

COMPENSATION: $18.00 per hour

WHAT WE OFFER:

Comprehensive Medical, Dental, and Vision insurance coverage
Sick time benefits
Training Program, engage in a robust 8-week paid training program designed to equip you with the essential skills and knowledge for the role.
Weekly incentives for meeting attendance metrics.
We will supply you with a work laptop and accessories.

WHAT YOU'LL DO:

Work remotely, Monday through Friday from 8:00 AM to 5:00 PM.
Complete a 8-week remote training program with no absences.
Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.
Process calls efficiently to meet or surpass performance metrics.
Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
Collaborate with team members, management, and customers to resolve customer service issues effectively.

WHAT YOU'LL BRING

Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings.
Typing skill level of 30 WPM and 95% accuracy.
Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
Minimum internet service with download speeds of 50 mbps is required.
Bilingual proficiency is a plus, but not required.

Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools .

Fortuna BMC

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Remote Dental Call Center Agent - California