Bring care, connection and full foot comfort to thousands of runners, hikers and outdoors enthusiasts.

🌏 Remote | Flexible Hours | Applicants in South and Central America preferred

About Creepers Socks

Creepers Socks isn’t your average sock brand. Led by a passionate founder who knew blisters, cramped up and smelly feet shouldn’t be part of the journey. Our Merino toe socks are designed to help hikers, runners, and everyday movers feel better in their feet - so they can go further, longer, and happier. And with thousands of 5-star reviews, we know we’re onto something good.

Now with over 100,000 socks sold in 2024 and growing fast, Creepers Socks, is ready to build the A-team.

But we’re not just about socks - we’re about service, community and the great outdoors. And that’s where you come in.

What This Role Is All About

We're on the hunt for a people-first, problem-solving, clear-communicating legend to join us as our Customer Support Expert.

You’ll be the friendly human behind the inbox - resolving questions, offering guidance, and making sure every Creepers customer feels seen, heard, and stoked with their experience.

A Good Fit If You…

Love helping people. You get a kick out of solving problems and making someone’s day.
Communicate with empathy and clarity. Your written tone is warm, upbeat, and easy to understand.
Stay calm under pressure. Whether it’s a shipping delay or a return request, you handle it with grace.
Are independent + proactive. You don’t wait to be told what to do—you take initiative and follow through.
Get our people. Maybe you hike, maybe you run, maybe you just really value good gear. But you understand the outdoor-loving customer and their expectations.
Have experience. You’ve worked in customer support before (bonus points if in eComm). Familiarity with Shopify, CX software, or similar platforms is helpful—but not a dealbreaker.

What You’ll Be Doing

Responding to customer queries via email, chat, and social platforms
Helping with order questions, exchanges, returns, and general product info
Escalating any issues to the founder
Keeping our help desk content up-to-date
Moderating socials
Bringing the Creepers voice to every message—friendly, clear, down-to-earth and human

The Details

Fully remote (any timezone works—we’ll find an overlap)
Full time with flexible hours with the possibility to start part time if needed.
Contractor position
Working closely with Shaun, the founder.

The Details Requirements

Not all required.

- High school diploma or equivalent; bachelor’s degree preferred
- Proven experience in customer service or e-commerce support
- Excellent verbal and written communication skills
- Proficiency in using CRM systems and customer support software
- Familiarity with e-commerce platforms and order processing systems
- Strong problem-solving and critical-thinking abilities
- Ability to multi-task and manage time effectively
- High attention to detail and accuracy
- Ability to handle difficult or irate customers professionally
- Strong organizational and record-keeping skills
- Ability to work both independently and as part of a team
- Willingness to work flexible hours, including nights, weekends, and holidays as needed
- Basic understanding of social media platforms for customer service purposes
- Ability to continuously learn and adapt to new tools and technology
- Customer-oriented mindset with a passion for delivering exceptional service
- Familiarity with the company's products, services, and policies (will be trained on the job)

To Apply

Follow the link to fill out the short application, provide your CV and ideally, submit a short video intro.

Creepers Socks

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