Part-Time Customer Support & Lead Nurture Specialist

(Remote – Cyclical Work Schedule: 2 Weeks On, 3 Weeks Off)

Are you a proactive, empathetic, and organized person who thrives in a fast-paced environment? Do you have strong communication skills and enjoy interacting with potential clients? If so, this role might be perfect for you.

We’re looking for a Customer Support & Lead Nurture Specialist to help us manage and qualify potential students for our guitar tuition business. You’ll play a key role in streamlining our sales process and ensuring our calendar stays optimized.

📅 Work Schedule

This is a part-time role with a cyclical work schedule:
- 2 weeks on, 3 weeks off (aligned with our promotional campaigns).
- During the active 2-week period, you’ll be responsible for managing leads, scheduling calls, and ensuring smooth operations.

🎯 What You’ll Be Doing

Immediate Lead Contact: As soon as a potential student fills out our form, you’ll reach out quickly to nurture and qualify them. Speed is crucial.
Call Scheduling: Ensure sales calls are booked efficiently, minimizing gaps between appointments (ideally no more than 15 minutes between calls).
Lead Qualification: Speak with potential students to assess if they’re a good fit for our program.
Follow-Up & Nurturing: Engage with leads who haven’t yet booked a call, answer their questions, and build relationships.
Call Cancellations: Politely decline calls for those who aren’t a fit, keeping our calendar streamlined.
General Support: Be available to answer inquiries from potential students and ensure smooth communication.

💡 Why This Role Matters

Your ability to reach out to leads quickly and keep our calendar optimized will directly impact our ability to help more students and improve our guitar tuition service. The faster we connect with leads, the more students we enroll.

✅ What We’re Looking For

Excellent communication skills – You’re comfortable speaking with potential clients and making follow-up calls.
Proactive and self-motivated – You take initiative and don’t wait for instructions.
Highly organized – You can manage schedules and ensure everything runs smoothly.
Empathetic & people-oriented – You genuinely care about helping potential students make the right decision.
Fast response time – You understand the importance of reaching out as soon as a lead fills out a form.

🌎 Perks & Benefits

Flexible, remote work – Work from anywhere during your active weeks.
Part-time schedule – Enjoy 3 weeks off between work cycles.
Opportunity for growth – If you perform well, there may be opportunities for increased responsibility and hours.

Christian H. Lie Guitar Tuition Ltd.

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